Returns & Refunds Policy

Last updated: [insert date]

At Madlaw Innovative Ventures LLC, customer satisfaction is important to us. Please review our Returns & Refunds Policy carefully before making a purchase.

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unaltered, and in its original condition.

  • The return request must be submitted within 7 days of the delivery date.

  • Proof of purchase (order number or receipt) is required.

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Digital products or services

  • Customized or made-to-order items

  • Items marked as “Final Sale”

  • Gift cards

Return Process

To initiate a return:

  1. Contact us at [email protected] within the return period.

  2. Include your order number and reason for return.

  3. Once approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method (PayPal or Stripe).

  • Refund processing time may take 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.

  • Provide clear photos of the item and packaging.

If approved, we will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received a refund after processing:

  • Check with your bank or payment provider first.

  • If the issue persists, contact us at [email protected].

Exchanges

We do not offer direct exchanges. If eligible, please return the item and place a new order.

Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Contact Information

For any questions regarding returns or refunds, please contact us:

Madlaw Innovative Ventures LLC
Website: https://edentify.us
Email: [email protected]
Phone: (408) 244-0035